Monday-Saturday 7am-4pm and Closed On Sundays
2720 Highway 32, Chico, California 95973
530-893-4531 REFUNDS AND RETURNS
Returns
Our policy on Sale items is : ALL SALES FINAL. Be Sure before you Buy. No Returns~ No Refunds~ No Regrets
But, polite, respectful customers may contact us to discuss the desired return situation. The decision is solely at the discretion of management and any/all freight costs are charged to the customer. In order for us to discuss a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and it must be within 15 days of Purchase.
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
accounting@sutherlandscape.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2720 Highway 32, Chico, California 95973
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.